Shipping and Charges

General Conditions
We handle our shipments by Austrian Post as standard. In the Vienna area, deliveries can also be made by messenger.
Deliveries will not be made to P.O. boxes and packing stations.
Items not in stock at the time of shipment will not be forwarded unless by explicit customer request.
Shipment is at the risk of the recipient.

Prices / VAT
All prices are in EUR (€) including V.A.T, per sales unit, excluding shipment costs, from Vienna.
If a valid UID number is indicated for shipments within the EU, the invoice can be issued VAT-free (intra-community transaction). For shipment to countries outside the EU the invoice can be issued VAT-free.

Methods of Payment
Shipments within EU can be payed by prepayment or credit card (Visa, Master Card) and outside the EU can be paid by credit card only.

Payment by prepayment and credit card is free of charge.


Minimum Order Value and Discount
The minimum order value is € 20,00.
Depending on the quantity ordered we offer the following discount:
Minimum order value of € 90,-- 2% discount, minimum order value of € 250,-- 5 % discount, minimum order value of € 450,-- 8 % discount.
Machines, machines-accessories, discounted bulk packs and special offers are not discountable.
Regular customer cards do not apply in mail-order trade.

Delivery Time
Delivery times indicated below are standard values that cannot be guaranteed. We assume no liability for delivery delays and consequential damage.

Shipping Costs Austria (AT Standard)

Delivery time D + 1 working day* (D= day of Delivering)
€  7,80 for packages up to 4 kg
€ 12,90 for packages up to 12 kg
€ 16,80 for packages up to 31,5 kg

Post-express shipping (delivery time D+1 p.m.)* - only by arrangement and with payment in advance!
€ 11,80 for packages up to 4 kg
€ 18,00 for packages up to 12 kg
€ 31,80 for packages up to 31,5 kg

Extra-large Packages (bulky goods)
For items whose maximum length exceeds 96 cm or for packages whose total dimensions exceed 100 x 60 x 60 cm, an additional charge of € 9.00 (<20kg) and € 16.20 (>20kg) will be charged.
Maximum length 200 cm, maximum combined dimensions (length + circumference) 360 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not.

Overweight Packages
For shipments exceeding the maximum weight accepted by Austrian Post (31,5 kg) we will contact the customer.


Shipping costs Germany, Croatia, Poland, Slovenia, Slovakia, Czech Republic, Hungary (EU Zone 1)

Delivery time D + 2 working days*
€ 14,40 for packages up to 4 kg
€ 17,80 for packages up to 12 kg
€ 22,60 for packages up to 31,5 kg
 
Extra-large Packages (bulky goods)
For items exceeding a length of 96 cm and for packages exceeding a total of 100 x 60 x 60 cm, the surcharge for bulky goods is € 21,60. Maximum length 200 cm, maximum combined dimensions (length + circumference) 330 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not.
 
Overweight Packages
For shipments exceeding the maximum weight accepted by Austrian Post (31,5 kg) we will contact the customer.
 
 
Shipping costs Italy, Belgium, Denmark, Netherlands (EU Zone 2)

Delivery time D + 2 to 3 working days*
€ 17,50 for packages up to 4 kg
€ 19,60 for packages up to 12 kg
€ 24,60 for packages up to 30 kg
 
Extra-large Packages (bulky goods)
For items exceeding a length of 96 cm and for packages exceeding a total of 100 x 60 x 60 cm, the surcharge for bulky goods is € 21,60. Maximum length 150 cm, maximum combined dimensions (length + circumference) 300 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not.
 
Overweight Packages
For shipments exceeding the maximum weight accepted by Austrian Post (30 kg) we will contact the customer.
 

Shipping costs Finland, France, Luxembourg, Romania, Sweden (EU Zone 3)

Delivery time D + 2 to 3 working days*
€ 20,20 for packages up to 4 kg
€ 23,70 for packages up to 12 kg
€ 27,80 for packages up to 30 kg
 
Extra-large Packages (bulky goods)
For items exceeding a length of 96 cm and for packages exceeding a total of 100 x 60 x 60 cm, the surcharge for bulky goods is € 21,60. Maximum length 150 cm, maximum combined dimensions (length + circumference) 300 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not.
 
Overweight Packages
For orders whose weight exceeds the maximum permissible weight of a postal package (30 kg), we will contact the customer.
 

Shipping costs Bulgaria, Estonia, Latvia, Lithuania, Portugal, Spain (EU Zone 4)

Delivery time D + 2 to 3 working days*
€ 21,10 for packages up to 4 kg
€ 31,10 for packages up to 12 kg
€ 56,30 for packages up to 30 kg
 
Extra-large Packages (bulky goods)
For items exceeding a length of 96 cm and for packages exceeding a total of 100 x 60 x 60 cm, the surcharge for bulky goods is € 21,60. Maximum length 150 cm, maximum combined dimensions (length + circumference) 300 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not.
 
Overweight Packages
For orders whose weight exceeds the maximum permissible weight of a postal package (30 kg), we will contact the customer.


Shipping costs Greece, Ireland, Malta, Cyprus (EU Zone 5a)

Delivery time D + 3 to 4 working days*
€ 28,60 for packages up to 4 kg
€ 51,20 for packages up to 12 kg
€ 70,10 for packages up to 20 kg
€ 85,20 for packages up to 31,5 kg
 
Extra-large Packages (bulky goods)
For items exceeding a length of 96 cm and for packages exceeding a total of 100 x 60 x 60 cm, the surcharge for bulky goods is € 21,60. Maximum length 200 cm, maximum combined dimensions (length + circumference) 330 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not.
 
Overweight Packages
For orders whose weight exceeds the maximum permissible weight of a postal package (31,5 kg), we will contact the customer.


Shipping costs Great Britain, Iceland, Norway (Europe Zone 5b - VAT-free)

Delivery time D + 3 to 4 working days*
€ 23,80 for packages up to 4 kg
€ 42,67 for packages up to 12 kg
€ 58,42 for packages up to 20 kg
€ 71,00 for packages up to 30 kg
 
Extra-large Packages (bulky goods)
For items exceeding a length of 96 cm and for packages exceeding a total of 100 x 60 x 60 cm, the surcharge for bulky goods is € 18,00. Maximum length 150 cm, maximum combined dimensions (length + circumference) 300 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not.
 
Overweight Packages
For orders whose weight exceeds the maximum permissible weight of a postal package (30 kg), we will contact the customer.

 

Shipping costs Switzerland, Liechtenstein, Turkey, Israel, Lebanon, Greenland (Europe Zone 2 - VAT-free)

Delivery time D + 2 to 3 working days*
€ 18,72 for packages up to 2 kg
€ 25,70 for packages up to 4 kg
€ 37,75 for packages up to 12 kg
€ 46,27 for packages up to 20 kg
€ 121,31 for packages up to 30 kg
 
Extra-large Packages (bulky goods)
For items exceeding a length of 96 cm and for packages exceeding the combined dimensions (length + circumference) of 300 cm, the surcharge for bulky goods is € 18,00. Maximum length 150 cm, maximum combined dimensions 300 cm.
In the order process, please select under "Shipping & payment method" whether you want bulky goods to be cut in half or not. 

Overweight Packages
For shipments exceeding the maximum weight accepted by Austrian Post (30 kg) we will contact the customer.
 

Shipping Costs Canada, Kuwait, Qatar, Saudi Arabia, United Arab Emirates (World-Vat-free Zone 3)                
China, Hong Kong, USA (World-Vat-free Zone 4)                                                                     
Australia, New Zealand (World-Vat-free Zone 5)

Delivery time P + 5 to 9 working days*
€ 24.43 for packages up to 2 kg
€ 35.27 for packages up to 4 kg
€ 52.75 for packages up to 8 kg
€ 98.98 for packages up to 12 kg
€ 169.61 for packages up to 30 kg 


Package dimensions (no bulky goods possible)
The maximum length is 100 cm, the maximum girth size (= length + circumference) is 300 cm. Please select under “Shipping & payment method” that you would like to have bulky items halved!
Overweight packages 
for orders whose weight exceeds the maximum permissible weight of a postal package (30 kg), we will contact the customer.

Shipping Costs to Countries not indicated above
Shipping costs to all other countries have to be calculated individually. We will contact the customer.

*Explanation of delivery time
Day of delivering (D) + working day(s) (excluding Saturday) until delivery to the recipient. (These are empirical values with average transit times, which do not include possible delays due to country-specific import regulations or time stays/storage during customs clearance.)