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Right of Withdrawal

Right of Withdrawal

Customers who are consumers as defined in the Austrian Consumer Protection Act (§ 1 Abs 1 Z 2) or in comparable acts in their respective countries of residence can cancel a contract resulting from a web-order within 14 days from the receipt of the shipment of ordered goods.

It is sufficient to send a notice of cancellation or the merchandises themselves within the time limit without stating any reason.
In case of withdrawal a complete or partial refund of the purchase price only takes place concurrently to return of the goods by the customer.
The goods shall be returned in unused condition in original packaging so that they can be sold as new.
For goods showing signs of use we will charge appropriate compensation.
The same applies if parts or accessories of the returned goods are missing.

The right of withdrawal does not apply to products beyond our regular assortment and therefore having been ordered especially on request, furthermore to individual cuts and sections of reel material.

The costs of return are to be borne by the customer. If goods are resent freight forward we shall be entitled to retain or to invoice the appropriate amount.

Our address: ARCHIDELIS Liedl & Gronemann GmbH | Sechshauser Gürtel 11/1 | 1150 Wien, Österreich | E-mail office@archidelis.at